NX FAQ

PAYMENT OPTIONS

Pay safely and easily with your Visa or MasterCard. Cash and Check also accepted.

SEND US YOUR ARTWORK

Sending artwork is easy. Simply email us print@nxmedia.net or for larger files please send using HIGHTAIL here.

CAN I GET A PROOF

You can choose between a PDF proof, a colour proof (title proof) and a galley proof (proof copy).

The PDF proof is used to review the completed print file on your monitor. It is created with crop marks, in CMYK mode and with 72 dpi resolution. The PDF proof is available for all product groups except for brochures. The PDF proof will be sent to you by e-mail immediately after your print data has been processed to the e-mail address you specified.

The color proof or title proof simulates the print result and you can check the colour and the text of your print product. Depending on the product, you can choose front, back and both sides. The title proof is possible for brochures and includes the colour proof the front of your brochure. Colour proofs are not available for products using HKS colours, products printed on neon paper, copy/printing paper or for advertising flyers.

The galley proof (proof copy) is for proofreading your print product, and is not a colour proof.

The ordered colour proof or proof copy will be sent to your billing address after we have received your print data. The further processing of your order is based on your approval in the customer area. Please consider this in time-critical jobs.

HOW LONG IS PRODUCTION AND DELIVERY?

The completion time of your order consists of production and delivery time.

Our production periods:
Standard production: 4-8 working days* – your order, artwork ready for printing and payment have to be with us until 5pm on any working day
Express production: 3 working days – your order, artwork ready for printing and payment have to be with us until 5pm on any working day
Next-day production: 1 to 2 working days – your order, artwork ready for printing and payment have to be with us until 5pm on any working day

Our delivery periods:
Standard delivery: 3-5 working days
Express delivery: 1-2 working days

CAN I TRACK MY SHIPPING?

We can provide you with tracking information upon request.

Please email us your project details so we can get you a quote asap: